question

clement avatar image
clement asked tak-it1 answered

Please make it possible to transfer calls to a call queue. Thanks!

We sometimes receive calls into the wrong department. It would be nice to be able to transfer calls to the call queue of the correct department rather than choosing an individual to transfer to. Thanks!

phone
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1 Answer

tak-it1 avatar image
tak-it1 answered

Are you referring to transferring via presence keys on your phone? Or transferring in general? If the former, then no - not available. You can manually add a contact with the queue's extension and transfer in that manner. Works well enough.


If the latter, yes, you can transfer to a queue. Simply follow the transfer sequence of whatever phone you're using and enter the queue's extension - no different than an employee.

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