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Please make it possible to transfer calls to a call queue. Thanks!
Tags: call transferring
Oct 29, 2020 at 10:25am   •   1 replies  •  0 likes
clement

We sometimes receive calls into the wrong department. It would be nice to be able to transfer calls to the call queue of the correct department rather than choosing an individual to transfer to. Thanks!

1 Answer
answered on Apr 1, 2021 at 2:21pm  

Are you referring to transferring via presence keys on your phone? Or transferring in general? If the former, then no - not available. You can manually add a contact with the queue's extension and transfer in that manner. Works well enough.


If the latter, yes, you can transfer to a queue. Simply follow the transfer sequence of whatever phone you're using and enter the queue's extension - no different than an employee.


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