question

Alex Schittko avatar image
Alex Schittko asked ·

Meetings API returns 401 and 503 consistently

We have an application that archives company meeting recordings using RingCentral APIs. The app is authorized as a Super Admin so that it has permissions to act for all users.

1. Get list of all extensions in company

/restapi/v1.0/account/~/extension

2. For each extension, retrieve list of meeting recordings ($user->id extracted from Query 1)

/restapi/v1.0/account/~/extension/' . $user->id . '/meeting-recordings

3. For each meeting recording for the user, check if the file exists on Company Archive storage. If not, download the file and sync it to Archive storage.

On October 20, we started receiving 401 Unauthorized requests. I observed two changes here: (See below errors)

Once we added the Authorization header to downloads, we were stable for about 4 days.


Come October 24, we started consistently seeing 503 Service Unavailable.

https://media.ringcentral.com/restapi/v1.0/account/2190515014/extension/2190559014/meeting/1489635117/recordings/cc2db13f-44f1-4633-a849-ae565949bf95/content
Resolving media.ringcentral.com (media.ringcentral.com)... 199.255.120.135
Connecting to media.ringcentral.com (media.ringcentral.com)|199.255.120.135|:443... connected.
HTTP request sent, awaiting response... 503 Service Unavailable

How can I trace the source of the 503's, as they are consistent and occur regularly?



apiringcentral meetingsmeeting recording
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Phong Vu avatar image
Phong Vu answered ·

Since this happens on your production account. Could you please create a support ticket to devsupport@ringcentral.com.

Thanks!

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Alex Schittko avatar image
Alex Schittko answered ·

Hey Phong, I already have tickets open :) 11687118 and 11691620


Thanks!

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Ok, let me ping the support team and follow up with them. Thanks!

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