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Question

Mobile app - Call pickup and Directed Call Pickup groups


Can a mobile app pickup calls from a Call Pickup group or Directed Call Pickup group?

3 replies

Problem Solver
  • Participating Frequently
  • 100 replies
  • July 12, 2024

When I tested it on my mobile app:

  • Directed Pickup works
  • Call queue Pickup works
  • Group call Pickup does not work - seems like it is not supported for mobile?

Mary-Community_Moderator
Community Manager
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Thank you for making a test @Problem Solver!  One of our engineers also performed a test and discovered that currently, it functions exclusively on Android devices due to the availability of an HUD option for mobile. Unfortunately, iPhones do not support HUD at the moment. @Brad196810024 , we would greatly appreciate it if you could submit a feature request using https://ideas.ringcentral.com.

 

 


  • New Participant
  • 1 reply
  • October 4, 2024

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