Rhonda Carey avatar image
Rhonda Carey asked Anirban edited

Call result types in the call log

Is there any documentation on what the different types of results are in a call log? What is the trigger to flag a call as "wrong number" vs "hang up" vs "call connected"?

rest api
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Anirban avatar image
Anirban answered Anirban edited

Can you please check the docs:

The values are:

Unknown, Accepted, Call connected, In Progress, Voicemail, Reply, Missed, Busy, Rejected, No Answer, Hang Up, Blocked, Suspended account, Call Failed, Call Failure, Internal Error, IP Phone Offline, No Calling Credit, Not Allowed, Restricted Number, Wrong Number, Answered Not Accepted, Stopped, International Disabled, International Restricted, Abandoned, Declined, Received, Fax on Demand, Partial Receive, Receive Error, Fax Receipt Error, Sent, Fax Partially Sent, Send Error, Fax Not Sent, Fax Poor Line

Call Connected

This shows an outbound call was connected to the dialed number. This happens after the status "Accepted" on an incoming call and indicates which phone in a sequence of phones took the call.

Hang Up

This means the inbound caller hung up before being successfully connected.

Wrong Number

An Internal extension dialed an outside number that does not exist or is no longer in service.

More info:

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys