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Rhonda Carey avatar image
Rhonda Carey asked ·

Call result types in the call log

Is there any documentation on what the different types of results are in a call log? What is the trigger to flag a call as "wrong number" vs "hang up" vs "call connected"?

call log
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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

Can you please check the docs:

https://developers.ringcentral.com/api-reference/Call-Log/readUserCallRecord


The values are:

Unknown, Accepted, Call connected, In Progress, Voicemail, Reply, Missed, Busy, Rejected, No Answer, Hang Up, Blocked, Suspended account, Call Failed, Call Failure, Internal Error, IP Phone Offline, No Calling Credit, Not Allowed, Restricted Number, Wrong Number, Answered Not Accepted, Stopped, International Disabled, International Restricted, Abandoned, Declined, Received, Fax on Demand, Partial Receive, Receive Error, Fax Receipt Error, Sent, Fax Partially Sent, Send Error, Fax Not Sent, Fax Poor Line


Call Connected

This shows an outbound call was connected to the dialed number. This happens after the status "Accepted" on an incoming call and indicates which phone in a sequence of phones took the call.


Hang Up

This means the inbound caller hung up before being successfully connected.


Wrong Number

An Internal extension dialed an outside number that does not exist or is no longer in service.


More info: https://support.ringcentral.com/s/article/Call-Log-Interpret?language=en_US

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