question

Jeremy Hammock avatar image
Jeremy Hammock asked mary-community-moderator commented

How do I fix: We were unable to connect to the RingCentral messaging service.

screenshot-2020-12-18-at-82739-pm.png

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Anirban avatar image
Anirban answered

It may be network issue or any temporary issue. Try uninstalling and re installing the app again.

If the issue still there, try connecting RingCentral support team here to resolve the issue

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Nicole Robinson avatar image
Nicole Robinson answered mary-community-moderator commented

I am getting this same error. I uninstalled and reinstalled the app again. Any suggestions? The Support team suggested it could be something on my device but I have no idea what that could be. It's working on the mobile app and on my laptop, just not on my desktop


3 comments
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Hi @Nicole Robinson, is your ticket with Support team already closed?

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Nicole Robinson avatar image Nicole Robinson mary-community-moderator ♦ ·

No - I wasn't aware I could open a ticket, I was speaking with someone (a "live agent" in the chat feature).

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Please coordinate with Tech Support again so they can escalate it if still not resolved.

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Nicole Robinson avatar image
Nicole Robinson answered mary-community-moderator commented

I narrowed it down to a WiFi issue. At our office we have public wifi, my company then has our own router and our own wifi that is connected to the public internet connection. I'm just not sure what to do next.


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Here was the answer from support: it might be best to reach out to Comcast (our public internet provider) for them to have someone help white-list the RingCentral supernets from the router if there's no person/IT who is managing that specific network.


has anyone had luck with that?

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This issue normally happens when connected to a public internet. Let's see if someone here has other suggestions.

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