Times do not match between the Call Log APIs for Call Sessions and the information displayed in the Analytics Performance Report. Details are attached.
Discrepancy in Duration of Total Call Time, IVR, Talk Time. Also, Queue time and Hold Time is not available through Call Log API. No Tie to Transferred Call.
Where is the data stored that is being used to populate the Performance Report. Are there API calls to retrieve this? Do not want to implement subscriptions/notifications.