question

Brittany Crosby avatar image
Brittany Crosby asked First Florida CU edited

Is there a way to setup auto reply for text messages?

I saw this question was asked back in 2016 and someone said they would add it to future feature requests (or something like that) - Do we have an update and has this feature been added? It would be SUPER helpful for work, especially when we are out of office for the holidays (over half of our 20,000+ clients use text messaging instead of calls). Thanks so much!

ringcentral appsms and text messaging
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Anirban avatar image
Anirban answered

It is still not implemented. However a feature request is open here Please vote for the feature request

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Phong Vu avatar image
Phong Vu answered

@Brittany Crosby

I am pleased to let you know that the RingCentral Labs team just published an Auto-Reply SMS add-in for the RC app. Just in case you still need the feature, Install, setup and enjoy auto-reply for missed calls, voicemail or SMS.

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First Florida CU avatar image
First Florida CU answered First Florida CU edited

Great add-in…thank you. Though for our main RC company number (local and toll free) the auto reply defaults to the local and does not work on the toll free. Since these numbers are on the same extension when manually texting we have to choose the toll free line which works there…which maybe causing an issue with the add-in. Anyway to resolve as we really want auto reply on the toll free line….programing the add-in to select between local and toll free. Thanks.

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