question

Lynn Sheeler avatar image
Lynn Sheeler asked Lynn Sheeler answered

Identifying RC calls on mobile app

When a RC call is forwarded to my personal cell phone, it used to ring with a different ring sound. RingCentral calls no longer identify themselves anymore. Is there a new setting to fix this?

phone
3 comments
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Are you referring to a call from RingCentral that is forwarded to your cellphone number?



0 Likes 0 ·
Lynn Sheeler avatar image Lynn Sheeler mary-community-moderator ♦ ·

Yes.

0 Likes 0 ·

We didn't have this feature since before. We can only change the ringtone if you have the RingCentral app on your phone.

0 Likes 0 ·
Lynn Sheeler avatar image
Lynn Sheeler answered mary-community-moderator commented

I have the app on my phone. I see nowhere in the app or on my iPhone to change the ringtone.

1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Which app do you have? Is it the one with an R icon or phone symbol?

0 Likes 0 ·
Lynn Sheeler avatar image
Lynn Sheeler answered

R icon

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app