question

Lynn Sheeler avatar image
Lynn Sheeler asked Lynn Sheeler answered

Identifying RC calls on mobile app

When a RC call is forwarded to my personal cell phone, it used to ring with a different ring sound. RingCentral calls no longer identify themselves anymore. Is there a new setting to fix this?

phone
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Are you referring to a call from RingCentral that is forwarded to your cellphone number?



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Lynn Sheeler avatar image Lynn Sheeler mary-community-moderator ♦♦ commented ·

Yes.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Lynn Sheeler commented ·

We didn't have this feature since before. We can only change the ringtone if you have the RingCentral app on your phone.

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Lynn Sheeler avatar image
Lynn Sheeler answered mary-community-moderator commented

I have the app on my phone. I see nowhere in the app or on my iPhone to change the ringtone.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Which app do you have? Is it the one with an R icon or phone symbol?

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Lynn Sheeler avatar image
Lynn Sheeler answered

R icon

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