question

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susan-neff asked Shane Kaszyca commented

CONTACT CENTER OUTAGE?

Are those of you on Contact Center also experiencing an outage?

outage
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Is anyone able to login to https://t.co/reLVDGt1zm?amp=1

Twitter says to go there for updates and I can't get into that


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1 Answer

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mary-community-moderator answered Shane Kaszyca commented

Hi Susan,

Yes, there is currently an outage. To check status or updates, you may visit this link https://status.ringcentral.com/

Thank you!

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We are. Any updates from RC?

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Just that there is an outage in North America.

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Started about 20 min ago here in NC. Glad it isn't something wrong with our network!
Your users cannot log in?

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No, not at all.

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We are down - agents are dead in the water. Detroit metro area.

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Thank you for the update. However, the Status page doesn't clearly state the issue we are experiencing...."Unable to log in". It states, "A portion of RingCentral Contact Center customers may be experiencing issues with Omnichannel Session Handling not routing to available agents." Even for a Tech guy that is too geeky. ;) Need to provide more info. Thanks!

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Listen in conference bridge: 1.888.585.9008 is the number. Conference ID: 216-697-084

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