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Burton Lee avatar image
Burton Lee asked ·

How to change the automatic City that shows up on a customer's phone?

We have changed the region settings for each user phone in our system to the country and area code (Canada, 705), but the end user sees a different city than the one we are calling from. Customers see that we are calling from Barrie, ON, when we are calling from Peterborough, ON.

Likewise, customers don't seem to be seeing the caller ID (our company name) that was inputted. Perhaps this is only because the tests we've done don't have the caller ID function turned on.

Thanks in advance for your help!

caller id settingsregion
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mary-community-moderator avatar image
mary-community-moderator answered ·

Hello Burton,

There is no option to change on your end. Please contact Technical Support Team so they can help you with your concern.

https://support.ringcentral.com/contact-numbers.html

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