question

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rodneyd3320 asked

Hold music not playing

Intermitently when our retail stores put a caller on hold it is not playing our Hold music. It is playing our Call Queue Record Group Name instead. I have tried to duplicate this to get call examples for Ring Central Support but I have made Hundreds of calls and cant duplicate this myself but I am getting stores telling me customers are complaining it is very annoying.


Please HELP! Support will not assist unless I have call examples.

on hold music
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