I manage our internal knowledgebase for the office, and need to update the RingCentral guides.
I see that there are two ways in the mobile app to stop any incoming calls from ringing on the cell phone.
You can turn on "Silence Incoming Calls" or select "Do Not Disturb".
What is the difference between the two? Are there advantages of one over the other? I know users will ask, and I haven't found an answer on the RingCentral support site. Turning on DND is the easier option, but I just wanted to get a solid answer on what the differences/advantages are (if any).