question

Habiba DD avatar image
Habiba DD asked mary-community-moderator commented

Caller ID to show business name

Hi

Can we add a feature for caller ID to show the business name instead of the number when making outbound calls. This would be great because when making outbound calls it will show the business which will be more professional and personal for the receiver. Amazon has the same feature, when you receive a call from Amazon, their name will show instead of the number.

Having this number will be a great ad on.

Thank you

caller id
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mary-community-moderator avatar image
mary-community-moderator answered

Hello Habiba,

This feature is also available with RingCentral. Please check on this KB Article https://support.ringcentral.com/article/Change-Company-Caller-ID-Name-CNAM.html.

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Habiba DD avatar image
Habiba DD answered mary-community-moderator commented

Hello Mary, unfortunately, it doesn't give me that option when I click company info. What do I do?

Kind regards

Habiba

3 comments
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Can you please attach a screenshot here?

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scottmurry avatar image scottmurry mary-community-moderator ♦ ·

rccompanyinformationdashboard.jpgThe OP did not post a screenshot, but I have the same problem and also don't seem to have access to change the Caller ID CNAM.

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Hi @ScottMurry, you need to click each site to change the Caller ID Name.

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