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Question

Is there a way to transfer a call AFTER you've done a consult (add a call, then disconnect the consult)? The "more" button does not show "transfer" as an option (this is an incoming call).

  • 9 February 2021
  • 1 reply
  • 156 views
A

A user received a call, added a call to consult with a peer. The peer disconnected and the user needed to transfer the caller. Transfer was not an option. The only thing the agent could do was "add" a call again and remain on the line so as not to disconnect the caller.

1 reply

Mary-Community_Moderator
Rank
Userlevel 2

Hi @Amy Anderson, which app are you using? The one with the R icon?

Reply


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