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James Cummins avatar image
James Cummins asked ·

Webhook for active calls (/presence?detailedTelephonyState=true) with random long delay

We are noticing that some calls that come through are taking a long time to come through the webhook we have set up for an extension. I've tried to determine a particular pattern but it may be 2 minute delay one time and 15 minute delay the next time. Normally the calls come through in real time.

Is there something in particular I could look at or a way to force the delay to be shorter?

notification subscriptiondelay
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Phong Vu avatar image
Phong Vu answered ·

How often do you get such a long delay? Can you log the notification which comes late and post them here so maybe we can run some checking. If this problem is consistent, please open a case by sending the question and some log to devsupport@ringcentral.com for better support.

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James Cummins avatar image
James Cummins answered ·

Thank you. I will put in a ticket. The delays range in time. Usually we see the notification in real time.

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