question

Shannon Logan avatar image
Shannon Logan asked ·

When I log into a meeting on one computer it kicks me off when presenter shares screen,

I get kicked off ring central meetings when presenter shares screen on one computer, but not on another (using same internet) even tried direct connection (not wireless), I am not no VPN and I have tried unistalling and reinstalling.

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When I log into a meeting on RingCentral meetings all is okay until the presenter shares screen. Then I am kicked off. This does not happen on a different laptop (using the same internet)-it is not the internet. I have unistalled and reinstalled ring central already and no help. It only happens on my personal computer.

Help!

Shannon

meetings
11 comments
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Hi Shannon, please check if your computer is compatible with RingCentral Meetings - System Requirements.


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Shannon Logan avatar image Shannon Logan mary-community-moderator ♦ ·

It is-I have not had an issue before on this computer-just moved to a new home. Internet is working fine. Just started to happen.

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Kinddly coordinate with our Technical Support Team for this, Shannon. This needs to be escalated to Tier 2 for resolution. You can create a support case online here. All of our Support numbers can be found here as well.

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I can confirm this issue. I have seen this as well. Need resolution. Same exact situation Shannon!

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I can confirm this issue is happening as well. I have tested the same scenario. Two different PC's same account. I will get kicked from one PC, but not the other.

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@Naweed Abassi, please coordinate this with Technical Support as well. Thank you!

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Tried that not working

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Tried support no answer yet just known issue we are working on it

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Do you have a case number, Eugene?
We'll be glad to check on it.

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Ramon Diaz avatar image Ramon Diaz Becky-Community_Manager ♦♦ ·

I have the same exact issue as described above! my case number is 13051214 and tech support hasn't been able to help in any way. is there at least a workaround for this or a fix coming soon?

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I've got a user reporting the same problem, in either app, and it happens whether or not they're the meeting host.


Surely technical support found a common solution that can be posted?

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Joseph, have you submitted a case for this issue for your user?
It's helpful, in reaching a solution, if they can get the details from each user's experience.
You can create a case here.

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