question

Gary Cheung avatar image
Gary Cheung asked ·

Allowing customers to pass information (order number) by pressing keypad

Hello,

I am looking for information about key press from our customers. For example, when they call, they need to press their order so we can reply their order's status: shipped, delay, etc.

I don't know if I could code it, or it is already in the admin page which I can just set it up. I look around and find no such information.

If you know about it, please let me know.

I am looking forward to hearing from you

Thanks

calls
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Anirban avatar image
Anirban answered ·
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Gary Cheung avatar image
Gary Cheung answered ·

Hi Anirban,

No, it is not IVR I think. IVR sets at max 250, and they are predefined numbers. In my case, I don't know their number, I ask them to input information and then search in our store database and reply corresponding answer

For example, if a customer order in our store, they have their own order number for tracking their order. Using that number, they press in keypad and our store will reply correctly its' status.

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