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Presence Status Stopped Working on Yealink T46S

Tags: hardware, presence

Apr 8, 2021 at 8:11am • 2 replies • 1 likes

keith-w

Starting on 3/31/21, 3 of our extensions started showing in the incorrect presence status. These 3 extensions always show (red light and red dot on the person) that they are on an active call for all of the other extensions.

In working with support, we have performed a factory reset on these 3 extension and re-provisioned them, but that hasn't solve the issue.

Has anyone else experience this issue or have additional recommendations?

Christine Price on Apr 29, 2021 at 9:57am • 0 likes

We have the same issue with our Polycoms and have tried to escalate the issue to customer care #12657361 . There was a presence outage with the application that they state has been cleared but now it's affecting our Polycoms.

Mary-Community_Moderator on Apr 8, 2021 at 9:56am • 0 likes

Hi @keith-w, is your case still open?

keith-w on Apr 8, 2021 at 11:14am • 0 likes

The case has been closed.

Mary-Community_Moderator on Apr 8, 2021 at 12:20pm • 0 likes

Keith, I can't open an account using your email. By any chance, do you know your case number so I can check on it?

keith-w on Apr 8, 2021 at 12:39pm • 0 likes

12566272 is the ticket

Mary-Community_Moderator on Apr 8, 2021 at 1:00pm • 0 likes

Thanks, Keith. I have reached out to our Technical Support Team to further help you on this issue. I'll update you once I get a response.

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