question

Alec Welwood avatar image
Alec Welwood asked mary-community-moderator commented

Unable to install new RingCentral app

This error seems to occur when a user uninstalls ring central classic and then attempts to install the new ring central app. We have been unable to resolve this for multiple users.


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ringcentral app
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Anirban avatar image
Anirban answered

For safer aspect after uninstall the old app, try to reboot your system once. If that doesn't help please raise a support ticket here and RC team can guide you

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mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

Hi @Alec, this is currently a known issue. Please make sure to do a clean uninstall. RingCentral needs to be removed on Task Manager and Registry editor. Then uninstall the Control Panel Programs and Features. Lastly, delete C \User\<Username>\AppData\Local\Glip folder completely and try to install Jupiter again via ringcentral.com/apps/rc-app.

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I had the same error,

"This new RingCentral app needs to be named as RingCentral, but you have the existing legacy RingCentral app on your computer"

I only use the RingCentral Phone app but some time ago I had installed Glip and the legacy app to try them out. They were already uninstalled when I got the error.

Deleting the C \User\<Username>\AppData\Local\Glip folder as suggested resolved the installer issue for the new app.

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Thank you for the additional information, @AVAAL.

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