question

Local 322 avatar image
Local 322 asked mary-community-moderator commented

Why dooes my current call get put on hold when a second call comes in?

Every time I am on the phone using my Voyageur headset with the RingCentral desktop app and another call comes in my current call gets automatically put on hold. It happens after maybe the 2nd or 3rd ring.

phone
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Hi, is this happening on every call?

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Yes, this happens with every call I am on. When another call comes in, the current call I'm on gets put on hold right around the 2nd-3rd ring from caller #2.

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This behavior is not normal for second incoming calls. Kindly coordinate this issue with Tech Support. You. may log in and create a case here.

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Thank you. I've submitted a tech support request.

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You're welcome.

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