question

Mike Schimento avatar image
Mike Schimento asked ·

Can a line/key be set-up to direct dial as an intercom?

Executive and assistance are only to users in intercom group, versus dialing the code and extension, can a button be set to dial between them? using VVX 350 and VVX 450 device

intercom
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

tak-it1 avatar image
tak-it1 answered ·

Hey Mike - yeah, this can be done. You just need to enable the intercom on the devices and allow the users who need to utilize the intercom. After that, you need to create a custom speed dial on the phone and enter *85*[ext] as the contact #. So, if the extension that you need to intercom is 300, it would be "*85*300" as a saved contact on the device.


The caveat is that it requires at least one presence line available on the Polycom phone. You can also edit the macro code via the phone's web interface so that it doesn't use an additional line on the phone, but that just depends on your comfort level with making changes to the device.

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Mike Schimento avatar image
Mike Schimento answered ·

Thank you, I will give that a try, we figured there is a way through the web portal but trying to avoid that avenue........


1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Also, forgot to mention (although I'm sure you're already aware of this), but when we add the speed dial, we do it by "pressing and holding" an empty line. That way, the user doesn't need to search via the directory and it simply displays on their main display.

0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app