I want to program a button on our receptionists’ Yealink T54W phones that does the same thing as the “Accept Queue Calls” slider in the RingEX app. One push will toggle it to the opposite setting (on or off). Receptionists are using their pc/REX app for their own Extension, not the reception phone extension. We want that control on the hardware. Thanks
”Receptionists are using their pc/REX app for their own Extension, not the reception phone extension.”
Do you mean the receptionists are using the RC app for direct calls and the Yealinks for call queue calls?
Or maybe you mean you have a separate extension called something like “Reception phone”?
I think the easy solution is to give the receptionists call queue management access. Doesn’t need to be full access - just “Member management” so that they can toggle the “accept queue calls” from the admin portal. It’s not as simple as a push of a button, but 5 clicks or thereabouts isn’t too bad. (Pic below)
Note: “Member status” in the admin portal is the equivalent of “Accept queue calls” in the app.
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RC Ideas portal:
Ability to Login/Logout from Call Queues on Desktop Phones – RingCentral Ideas
If you check the ideas portal, you can see this feature is “Under review”, but I believe managing “Member status” from a desktop phone is already implemented for Avaya J100 phones. I don’t think it’s available for Yealink phones or any other model yet.
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