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question
Joe Klaers avatar image
Joe Klaers asked Users

Can we set up an option to allow the user to pick voice mail or continue to hold? We do not want this option if a user is on DND (which is the only way I have been able to get it to work).

call queues

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question
Warren Belkin avatar image
Warren Belkin asked Users

FEATURE REQUEST: queue routing to VM if agents are available but REJECT the call

call queues call handling

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question
evie-sams avatar image
evie-sams asked Phong Vu commented Developers

Why can't we change primary members of a queue on a custom rule?

call queues call handling

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question
Candy Quiroz avatar image
Candy Quiroz asked Candy Quiroz commented Users

Number of rings in call handling issue

call queues

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3 Comments

question
Januka Wijesinghe avatar image
Januka Wijesinghe asked Users

Looking for a way to see queue abandon calls in near real time

call queues call handling

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question
Jay Parikh avatar image
Jay Parikh asked Welcome 01 commented Users

Prevent users from enabling do not disturb?

call queues call logs

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question
Ben Rollman avatar image
Ben Rollman asked Bradley Melchiors edited Users

Call Queue Members Unavailable and Calls Not Immediately Going to Voicemail

call queues voicemail settings

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3 Comments

question
Gabriel Doss avatar image
Gabriel Doss asked Gabriel Doss commented Users

Call Queues message waiting indicator

call queues mwi

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2 Comments

question
James Gutherson avatar image
James Gutherson asked mary-community-moderator commented Users

Agent's call queue status not updating

call queues

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question
Ellie Fowler avatar image
Ellie Fowler asked mary-community-moderator commented Users

Custom Call Queue Voicemail

call queues

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question
Sebastian Knoop-Troullier avatar image
Sebastian Knoop-Troullier asked mary-community-moderator commented Users

Always ring Agent desk phone but allow soft phone queue status

call queues

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question
Susan Pieroni avatar image
Susan Pieroni asked Users

Ring Group forwarding to Call Queue then back to Ring Group

call queues call handling call forwarding

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question
Jaclyn Nikodym avatar image
Jaclyn Nikodym asked mary-community-moderator commented Users

Setting up multiple users to take calls

call queues call handling call forwarding voicemails phone not ringing

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question
Susan Russ avatar image
Susan Russ asked Users

Call handling doesn't work when someone is on DND

call queues call handling call forwarding

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question
Jonathan Houk avatar image
Jonathan Houk asked Users

Call Routing out of Call Queue to Office Directory

call queues call handling call routing

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