I need to find a way to identify Abandoned Calls. The last bit of information on the Community is 7 years ago. Please help me find education on getting the detail for all Abandoned calls.
you can find articles here
https://support.ringcentral.com/ringex/explore.html#analytics
on that page click on business analytics and check out the getting started section.
or if you prefer the video format - check out the university:
https://university.ringcentral.com/page/en-rex-a-using-reports-and-data
or just go to the admin portal > Reports > Analytics > Business Analytics … it’s not rocket science. I am sure most can figure it out just by messing around with a dashboard.
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