Hello,
I have the MVP product and am having issues with "After Call Wrap-up Time" set at the queue level. It is set to 3 Min, but I am getting reports that the queue users get no time before being placed back as available. To date this has never worked for them. They are placing themselves as DND as a workaround.
Is there a dependent setting somewhere I have not found. I have searched the downloadable manual, RC University and the Community. I don't see this issue being raised or addressed elsewhere.