All Call Queue members available but they are not receiving calls -RC Phone App

Question

We have a small work from home call queue group (4 members). All members are using the RC phone app on their PC. All members logged in and show available in service web and in Live Reports. Inbound delivery is set to Rotating. Calls are sitting in queue but members phones are not ringing. Call shows as a missed call in members call log even though it was never delivered to their softphone.

Anyone have thoughts :)

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Hi Jon, have you checked individual's call forwarding settings? Are they able to receive calls directly?

Thanks - I did yesterday and they are still looking at it

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Mary-Community_Moderator · Answer

Hi Jon, have you checked individual's call forwarding settings? Are they able to receive calls directly?

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