We recently purchased several Yealink SIP-T34W desk phones to replace our older Cisco phones.  I was able to setup and connect the new phones easily enough but an annoying problem has surfaced.  We use the Auto Receptionist to route calls to the appropriate group during different times of the day.  During our business hours, we have a receptionist group that includes our main receptionist who answers the calls and routes them to the correct employee when they come in from our main number.  That group also has another another employee who is the receptionist’s backup in case she is busy with other clients.  In addition to those two employees, the two principals of the company (my business partner and I) are also members of the receptionist group so we can monitor when calls come in and by whom.  After our receptionist leaves at 4:00 pm, we use a different group with a different greeting and my partner or I will sometimes answer if we are expecting calls and we are still in the office.  After 7:00 pm all calls are routed to a messages only line because we are only rarely still in the office.

The problem is that all of the calls are showing up as missed calls on the phones of the group members who did not pickup the call.  It appears to be happening on all groups except the messages only line.  While this does not effect our ability to conduct business, it is annoying to keep seeing missed calls that were not really missed on our phones.  Is there a RC setting somewhere I am missing that would fix this?  Is there a setting on the phones I could be missing?  Should we be routing our calls differently to avoid this?

I am sure there is probably a better way to setup our system because we are still using rules and routing that we put in place over 8 years ago, so any suggestions to prevent these missed call notifications would be appreciated.  Thank you.