Assistance Needed: Updating Fax Number on My Account

Hi Helga!

To request a change to your registered fax number, our Support Team will need to assist you directly. Please submit a support case so we can process the request securely.

You can do this by logging in to your account and visiting: https://support.ringcentral.com/ > Contact Support > Submit a Case.

Once the case is submitted, one of our agents will follow up with the next steps. Let us know if you run into any issues along the way—we’re here to help!

Hi ​@Crystal_ !

Thank you for your response and guidance regarding my request to modify my registered fax number. I wanted to follow up as I submitted a support case yesterday, but I have not yet received any response.

Could you kindly confirm if my case has been received and provide an update on its status? I completely understand that processing times may vary, but I would greatly appreciate any information you can share.

Thank you for your assistance, and please let me know if there is anything else I need to provide to expedite the process.

Best regards,
Helga Rivera

Thanks for the follow-up, Helga!

To check the status on our end, could you please send me a private message with your case number or the email address linked to your account? Once I have that, I’ll be happy to look into it and provide an update.

Hi ​@Crystal_ !

Thank you for your prompt response! I’d be happy to provide the case number or the email address linked to my account. Could you please let me know where or how I should send you a private message with this information?

I appreciate your assistance and look forward to your guidance.

Best regards,
Helga Rivera

You can hover your mouse over my profile picture to see an envelope icon for sending a private message.

Thank you!

Hi ​@Crystal_ !

I wanted to let you know that I have sent you a private message with the requested information, including my support case number and the email address linked to my account.

Please let me know if you require anything further or if there are any updates regarding my request. I truly appreciate your assistance.

Looking forward to hearing from you.

Best regards,
Helga Rivera