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Question

ATA Outbound Restriction issue

  • February 12, 2026
  • 2 replies
  • 44 views

Hi Group,

We have a site with 2 cisco ATAs hooked to fax machines.  Both are connected identically to a network switch with no port security, ACLs, etc. 

One ATA is working fine but the other is giving this error:

Due to technical reasons, your emergency response location couldn't be propagated successfully to the Emergency Service Provider. Outbound calls might be disabled. You may try to re-submit this emergency response location.

We’ve tried deleting the device, re-adding, changing the address to other locations to no avail. 

Has anyone ran into this by chance?

2 replies

josecoki
  • Participating Frequently
  • February 12, 2026

Adam,

That will be a setting in the RingCentral account for the ATA. I used Cisco ATA191 MPP devices and I configure them manually versus downloading the RingCentral template to the device. 

You can update the ERL in the “Existing Phone” page for the device.


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Hi ​@adamf53, we hope ​@josecoki’s answer was helpful! 😊 If it resolved your question, please consider marking it as the Best Answer so others can easily find the solution too.