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Question

audio not working in playback

  • March 1, 2019
  • 12 replies
  • 1320 views
S

When I am on the website, I click the small arrow but no sounds from the recording playback - I have to dwnload the mp3 file and play it to hear the msg. This was working before but not now - using Firefox 65.0.2 - any clues to fix this?

12 replies

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Overview tab
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  • saadet.swift
  • Known Participant
  • March 4, 2019
Hey there! Where are you viewing these messages? In the Overview Tab? The Call Log?
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  • saadet.swift
  • Known Participant
  • March 4, 2019
Thanks! Which extension is this on? I can log into it and see if I can replicate it
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Ext 2
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  • saadet.swift
  • Known Participant
  • March 4, 2019
So I'm on the same version of Firefox and I logged into Ext 2 and was able to listen to the exact message without issue. Have you tried clearing Cache and Cookies?
S
cleared cache but not cookies...try not to clear my cookies if possible...
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  • saadet.swift
  • Known Participant
  • March 4, 2019
That could be what's causing the issue...like I said, I had no issues. Have you tried a different browser?
S
do you support Chrome
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  • saadet.swift
  • Known Participant
  • March 4, 2019
Of course :) You can view our System Requirements Article and it goes over all of the browsers we support 
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Chrome access
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Yes - it works in IE but cannot login to Chrome with the access code.
I don't want to clear all my cookies in FF - so I'll just download the mp3 file and listen to it...
I lose too much stuff whne I dump all my cookies...
thx
S
  • saadet.swift
  • Known Participant
  • March 5, 2019
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