audio not working in playback

When I am on the website, I click the small arrow but no sounds from the recording playback - I have to dwnload the mp3 file and play it to hear the msg. This was working before but not now - using Firefox 65.0.2 - any clues to fix this?

Page 1 / 1

Overview tab

Hey there! Where are you viewing these messages? In the Overview Tab? The Call Log?

Thanks! Which extension is this on? I can log into it and see if I can replicate it

Ext 2

So I'm on the same version of Firefox and I logged into Ext 2 and was able to listen to the exact message without issue. Have you tried clearing Cache and Cookies?

cleared cache but not cookies...try not to clear my cookies if possible...

That could be what's causing the issue...like I said, I had no issues. Have you tried a different browser?

do you support Chrome

Of course

You can view our System Requirements Article and it goes over all of the browsers we support

Chrome access

Yes - it works in IE but cannot login to Chrome with the access code.
I don't want to clear all my cookies in FF - so I'll just download the mp3 file and listen to it...
I lose too much stuff whne I dump all my cookies...
thx

Are you still having issues today logging in?

Reply

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded