I also have a 3 different people with the same ‘bad SDP’ message, can get incoming but no outgoing.

Reboot of the phones resolved the issue for us. Submitting a ticket to find an underlying issue.

I have multiple t43u phones where a restart helps but one where nonmatter what you do it errors out I have opened support case but not getting any help so far other than told replace the desk phone which we are trying not to do. This Issue  has been occuring since monday for us

Hi everyone,

I’ve come across a few cases similar to the issues you’re experiencing. To help us isolate the problem, please submit a ticket to the Support Team by visiting this link.

Thank you!

All of our locations phones are down and when trying to call RingCentral support on my cell it goes to fast busy.

Tried chatting and opening a case online but am getting error messages.  There is no way for us to reach RingCentral support!

even ringcentral cust service and tech support lines down

We’ve just received an alert about an ongoing outage, which is being closely monitored. For the latest updates, please visit this link.

The site advises you to reach out to support if you are having an issue but there is no way to get in touch with them.

We’re so sorry about the current outage. This is so rare and know that our internal teams are working to resolve this ASAP. 

Please stay tuned, as we will be posting a thread here in the Community to keep you all in the loop. 

We are unable to receive and make calls through the app and even wasn't able to contact the support not sure what to do.

Faisal Rehman

Owner

MEDREVN

702-666-0388

I just posted a thread that we’ll continue to update as things progress. 
Please know, our teams are working to resolve this as soon as possible. 

I have 3 sites that are having the same issues.   If there is anything we need to do, please let us know.

Thanks,

We’ll keep you updated via this thread:
 

We have been having the Bad SDP error for a few days now on two of our phones (that I know of). 

it only impacts desktop phone calls from the affected accounts, Calls from the app seem to be fine, but only one user uses the app. Resyncing works temporarily for one account but not the other. I have swapped phones and the problem stays with the account. The phone works perfectly when connected to a different account.

I have been told by RingCentral via a ticket that the BAD SDP error you're experiencing is now detected as an outage. Here is the reference INC-43058.

Thank you for sharing the reference ticket.
​@Ed_, please submit a Support ticket to have your account tagged as one of those affected by the outage. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue.