Hi

First issue:

We have the numbers for 3 businesses coming into our RingCentral account. We need these to route initially to users who will only be using the desktop app - when I add the user under the 'call handling' settings and test it, the call goes straight to voicemail.

However, if I set the call handling to route the call to a mobile phone number, rather than a RingCentral extension, it routes the call correctly.

To work around this, I did manage to get the call to route correctly to RingCentral extensions, by creating a Call Queue - however when the system routes a call via the Call Queue, it does not manage the incoming call announcement correctly, which brings me to my second issue!

Second issue:

As we have calls for 3 businesses being routed to the same individuals, they need to know which business the caller is trying to reach so they answer the call correctly. I have added the appropriate settings to: Call Handling > Settings > Incoming Call Information (Edit) > Play Announcement. The settings I've added are 'Always' for both direct calls and call queue calls - however the announcement is not made when calls are routed to RingCentral extensions under the call queue.

However, if I remove the call queue, and route calls to call a mobile phone number instead (under the call handling settings), it does make the announcement correctly.

What I need to achieve, is to be able to route calls to RingCentral extensions, and for the incoming call announcements to work - any ideas would be greatly appreciated.