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Question

Call Log Is Showing Tons of Outgoing Calls That We Didn't Make

  • June 26, 2025
  • 1 reply
  • 71 views

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Hello! Recently, we have noticed that multiple employees are showing outgoing calls in our call log that we didn’t make. Most are later after we close or early in the morning. Now we are getting people calling us and saying that we called them. Took it to Support, but no one seems to know how to fix it. It’s getting ridiculous, and we’re wondering if we should just cancel RingCentral altogether.

1 reply

Mary-Community_Moderator
Community Manager
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Hi ​@Krisegg,

 

I want to let you know that your case regarding these suspicious activities is now being reviewed by our dedicated Fraud Investigation team. They are equipped to do a deeper dive into the origin of these calls and work towards a resolution.