Hello,
We had a bunch of missed calls for about 2 hours today in a call queue and I am wondering if it is possible to check the status of the people within the queue at the time the calls were missed?
Hello,
We had a bunch of missed calls for about 2 hours today in a call queue and I am wondering if it is possible to check the status of the people within the queue at the time the calls were missed?
Nevermind. You can do so in audit trail
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