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Question

Call queues maximum waiting time

  • February 3, 2022
  • 1 reply
  • 426 views

MicrosoftTeams-image (4).pngFor call queues, there's an option called 'When maximum waiting time is reached, send caller to' and only has one option which is 'Voicemail'. Is there a way to have it just disconnect instead and not have voicemail?

1 reply

Mary-Community_Moderator
Community Manager
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@Calvin Lee we're checking if there's a work-around for this.