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Question

Calling Queue: The number of rings before trying next member not working

N

 I have set up my call handling in my call queue to Fixed order: = = This part is working correctly

Maximum concurrent calls per member: 5 = = This part is working correctly

Number of rings before trying next member:  Does not matter it covers to next member after 5 rings 25 sec

I have changed to all below no change in issue 6 rings / 30 seconds  //  9 rings / 45 seconds // 12 rings / 1 minute 24 rings / 2 minutes  //   60 rings / 5 minutes
 

Created new Calling Group =  no change

Reviewed user setting = no change 

Looking for direction or Any other thoughts 

Please and Thank you 

 

3 replies

Crystal_
Community Manager
  • Crystal_
  • Community Manager
  • 52 replies
  • March 27, 2025
nbfd731 wrote:

 I have set up my call handling in my call queue to Fixed order: = = This part is working correctly

Maximum concurrent calls per member: 5 = = This part is working correctly

Number of rings before trying next member:  Does not matter it covers to next member after 5 rings 25 sec

I have changed to all below no change in issue 6 rings / 30 seconds  //  9 rings / 45 seconds // 12 rings / 1 minute 24 rings / 2 minutes  //   60 rings / 5 minutes
 

Created new Calling Group =  no change

Reviewed user setting = no change 

Looking for direction or Any other thoughts 

Please and Thank you 

 

Hi ​@nbfd731,

Please send me a private message containing your account details and contact information. I'll then coordinate with our support team to assist you. We'll work to identify the issue and find a resolution promptly. I look forward to receiving your message.

Problem Solver
  • Problem Solver
  • Participating Frequently
  • 103 replies
  • March 30, 2025

​@nbfd731 
Would check what device the users have assigned - is it a softphone? a deskphone? an external number?
What is the ring duration at the user level?

Does Number of rings before trying next member work properly if you set the call queue to longest idle? 

N
  • nbfd731
  • Author
  • New Participant
  • 1 reply
  • April 2, 2025

TY for the responses
I just wanted to follow up and let you all know  

 RC Support has confirmed my findings 

They have escalated this case to a higher tier.  Seems to be a bug on this version from what I am being told.  Hopefully they will advise a resolution shortly

Crystal_
1 person likes this
  • Crystal_
    Crystal_

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