Hi ​@nbfd731,

Please send me a private message containing your account details and contact information. I'll then coordinate with our support team to assist you. We'll work to identify the issue and find a resolution promptly. I look forward to receiving your message.

​@nbfd731 
Would check what device the users have assigned - is it a softphone? a deskphone? an external number?
What is the ring duration at the user level?

Does Number of rings before trying next member work properly if you set the call queue to longest idle? 

TY for the responses
I just wanted to follow up and let you all know  

 RC Support has confirmed my findings 

They have escalated this case to a higher tier.  Seems to be a bug on this version from what I am being told.  Hopefully they will advise a resolution shortly

• OK Final Answer 
  RC Support has internal ticket as a reference for this type of issue, CNV-27121
  There are many feature request around call queues so this may change going forward
  
  Only work around at this time 
  Example 
  While you have the Call Queue set to ring 24 rings/2 minutes before trying the next agent in the fixed order.
  The agent in place we will call Agent #1, has his extension set to ring for only 15 seconds.  If you want the call queue to continue to ring agent #1 for the full 24 Rings/2 Minutes, agent #1 extension would also have to be updated to the same logic.
  
  This feature as I expect it to work is not yet available, it is under development.