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Question

Calls directly to voicemail

  • September 25, 2024
  • 2 replies
  • 294 views

Today, incoming calls are automatically going to voice mail.

My office hours are set as 24-7.

DND setting is off.

Using most recent version of desktop and phone app.

 

2 replies

Problem Solver
  • Participating Frequently
  • September 25, 2024

I’d check the Audit Trail under the “More” menu in the admin portal. 
It will show changes made that might cause this. 

Also worth double checking - any custom rules and the call handling of the phone number - for example it’s not clear incoming calls to what sort of number are going to voicemail:

  • direct number of your user extension
  • your company main number
  • additional number assigned to a call queue,etc.

Depending on what sort of number is sending calls to voicemail, there are different things to check.


Mary-Community_Moderator
Community Manager
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Great suggestion @Problem Solver
@C. Landgren, please mark his comment as the best answer if this helped you. Thank you!