Calls go straight to voicemail.

Hi.  I'm having the same problem.  When a call comes to my phone directly, or when it's forwarded by a receptionist, my desk phone never rings.  The call goes straight to voicemail.  I do not have DND turned on, and my office hours are set to 24 hours.  I appreciate the help!
Nancy

Hi Regina, Sorry for the delay in responding here. If you are still having issues, the first thing to look at is the call handling and forwarding rules including the user/after hours settings.  Also, make sure don't have DND turned on. There are a lot of possibilities here so we may need more details. Are you using a deskphone, the RC desktop/sofphone, or mobile app etc?