WHEN DND IS ON CAN I HAVE THE CALLS FORWARDED TO A DIFFERENT EXTENSION?
OR IS THERE A WAY TO FORWARD CALLS FROM THE DESK PHONE?
CAN CALLS BE FORWARD TO ANOTHER EXTENSION WHEN DND IS ON?
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Hey,
RingCentral's Do Not Disturb (DND) feature forwards calls based on your call handling settings, even when you're marked as unavailable. You can use call forwarding to send calls to voicemail or a colleague, or route them based on criteria. You can set up call handling in the RingCentral app, Admin Portal, or desktop and web app.
Check out the video in this Knowledge Base article to learn more.
However, if you don’t find what you need, circle back! We’re here to support you!
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