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Can I send text directly to a non-user extension (only has extension, no direct number) on RingCentral App

  • March 27, 2025
  • 1 reply
  • 24 views

Can I send text directly to a non-user extension (only has extension, no direct number) on RingCentral App that was possible on the RingCentral Phone app?

1 reply

Crystal_
Community Manager
  • Community Manager
  • March 28, 2025

Can I send text directly to a non-user extension (only has extension, no direct number) on RingCentral App that was possible on the RingCentral Phone app?

Currently, sending texts directly to a non-user extension (one without a direct number) is not supported in the RingCentral app. If this is something you'd like to see, we recommend submitting a feature request here: RingCentral Ideas Portal. Let us know if you need any further assistance!