We want to have the ability to transfer a call to another user (or get a call from a direct dial) and give the person calling the option to keep holding or press a number to get their voice mail if the user is on their phone. The only way I have been able to make this work is using an IVF but they get the option to hold even if a user is on DND (they may only be in the restroom or at lunch or because they are off for the day so we don't want them to be able to hold in that case).
Is there a way to have it go to voice mail if the user is on DND or go to the IVF menu with the option to hold or go to voice mail if they so choose? Would I use a call queue for this?
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