Cannot Pick Up a Parked Call with the Mobile App

I have several users who have had trouble retrieving parked calls on the mobile app over the last month. It started off with a couple of people having problems and now half of my team is unable to pick up a parked call using the RingCentral Mobile App. Is anyone else experiencing this issue?

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Hey Taylor,

Could you go over the process in which your users are placing the call on park and then trying to retrieve it? I'm wondering if they're possibly missing a step or if something wonky is going on.

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