Cannot retrieve parked call

Question

If I park a call using the mobile or desktop app I then cant retrieve it from the web phone (Chrome extension). I can dial the parked extension (e.g. *803) but get a busy tone. Any ideas? If I dial the parked extension from the mobile or desktop app I can retrieve the call from there so I dont think its a presence or permission issue. Any help would be appreciated.

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Hey Adam,

This is a limitation within the chrome extension-- you're not able to retrieve parked calls from your chrome extension, only the mobile and desktop app.

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Jessica H. · Answer

Hey Adam, This is a limitation within the chrome extension-- you're not able to retrieve parked calls from your chrome extension, only the mobile and desktop app.

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