I have our call queue setup for Simultaneous. It only rings 1 time before going to voicemail. I can't find any setting to change the number of rings before going to voicemail.
Thanks.
I have our call queue setup for Simultaneous. It only rings 1 time before going to voicemail. I can't find any setting to change the number of rings before going to voicemail.
Thanks.
Setting should be here:
Call Queues > Your Queue > Call Handling & Members > Wait settings > Maximum caller wait time in queue.
Thank you.
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