When we dial out there is no sound and we can’t hear if the customer answered or if it went to voicemail. (But sound does come through in the recording)
Calls going directly to voicemail on the customers end
Isolate the issue
try different endpoints
- deskphone?
- desktop app
- mobile app
try a different network
- home
- mobile data
Speak with support if you haven’t already
Thank you we seem to have a fair amount of issues with Ring but that being said we use it in a odd way.
This seems to be resolved with a combo of Windows updates clearing cache and manufacture updates
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