Dead air on phone calls, the caller can hear me but I can't hear them.

US Account

case # 07226689

On several calls a day we can not hear callers, when they call back we can hear them. We take appox 400 calls a day and about 10 a day can not hear us. I sent RC a report of 6 so far today.

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Did you look up the bad calls under reports > quality of service? There is a lot of good data there that might help you track down the cause.

Did you get this resolved? We've had this intermittently for the past 6 months and Ringcentral tech have not been able to solve the problem. If anything, it seems to be getting worse.

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