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delay when clicking to place or answer a call

  • October 20, 2021
  • 5 replies
  • 1502 views

Hello. When I try to place a call, it takes 15-20 seconds for anything to happen. It's like it doesn't register any clicks. It doesn't matter if I try to place the call from call history or manually typing the number (typing is fine) and clicking the call button. When an inbound call comes, I click the icon to answer the call and it takes 15-20 seconds to register. The call almost always goes to voicemail because it takes so long.

I've tried uninstalling and re-installing the app several times and nothing seems to help. This is my first time using RingCentral. Not fun so far, please help :(

Best answer by erikbrown

@Lisa Focaccia yes, I figured it out. It all came down to Jabra's software. Once I uninstalled it, stopped using their dongle and just connected my headset through the native Bluetooth connection on my laptop it worked fine. Hope this helps out!

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5 replies

Mary-Community_Moderator
Community Manager
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Hi @Erik Brown Please submit a Tech Support Case so your app can be checked.


  • New Participant
  • 2 replies
  • February 15, 2022

hello @Erik Brown, I am having the same issue. Did you ever get this resolved?


  • Author
  • New Participant
  • 1 reply
  • Answer
  • February 15, 2022

@Lisa Focaccia yes, I figured it out. It all came down to Jabra's software. Once I uninstalled it, stopped using their dongle and just connected my headset through the native Bluetooth connection on my laptop it worked fine. Hope this helps out!


  • New Participant
  • 2 replies
  • February 16, 2022

thank you! it seems my IT department also found my issue. We updated my audio drivers and mine is working now as well.


Mary-Community_Moderator
Community Manager
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@Erik Brown Thanks for sharing this!


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