All i get is a red dot and no flashing or pop up messages or anything. curious why the flashing isn't happening on the app when i have it turned on within the notifications section. trying to make it easier to identify when there is an unread message.
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Hi Brian, are you using PC or MAC?
PC. i found the link from RingCentral on the solution and seemed it was already set to flash.
thats the issue though, it isnt working. when i opened the settings, all was previously set properly. i see no flashing or anything.
see attached. 
Thank you! Can you please try to change New messages to All new messages?
ok that worked! one more question, is there any way to delete a chat completely vs individual messages?
and i mean if 2 people are messaging, you can remove individual lines of chat in that message but not the entire message with one button click.
There is no option as of now, but the Product Team is considering it. You may vote for this feature here.
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