Do I need to set up a phone number in order to enable faxing?

Question

I have researched the steps for faxing and followed all, but my company has only one phone number with extensions for the users. Under users there is no “outbound calls/faxing” so I cannot enable users to fax and the fax doesn’t show up on the app. I think they have missed the step in the directions of “Add a phone number for fax only”. Am I correct in thinking this? Should I add a number to my account and only use that one for fax? If I do, do I need to add that one to the user accounts as well?

I have tried opening cases but no one gets back to me, the chat bot can’t give me any information, and this step is nowhere in any of the directions that I’ve found.

Crystal_ · Answer

I have researched the steps for faxing and followed all, but my company has only one phone number with extensions for the users. Under users there is no “outbound calls/faxing” so I cannot enable users to fax and the fax doesn’t show up on the app. I think they have missed the step in the directions of “Add a phone number for fax only”. Am I correct in thinking this? Should I add a number to my account and only use that one for fax? If I do, do I need to add that one to the user accounts as well?

I have tried opening cases but no one gets back to me, the chat bot can’t give me any information, and this step is nowhere in any of the directions that I’ve found.

Upon logging into the Admin Portal (https://service.ringcentral.com/), please check if you see a fax-out option when clicking the small boxes next to your profile in the top-right corner of the page. Additionally, please send me a direct message with your account number or the email address linked to your account so I can review your plan and account settings.

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