Does our company have to do this TCR Registration to be able to send texts again through the desktop app?

Question

Last week I started getting the “Message cannot be sent” message after I sent a text and my texts aren’t going through. Several others in my company are having the same issue. Is this due to this TCR/SMS Registration? Is this something only our Administrator can do so our company to be able to text again through Ring Central? How can I find out if our company has to do this or if we have done this already? This is really an inconvenience to not be able to text our clients or reply to incoming texts anymore.

Susan, yes - TCR is a requirement if businesses want to sent SMS/text messages.
If you believe that you have already completed the registration - then it may be a separate issue.
Happy to help - please DM @Mary-Community_Moderator and she can assist you in exploring further.

BeckyH · Answer

Last week I started getting the “Message cannot be sent” message after I sent a text and my texts aren’t going through. Several others in my company are having the same issue. Is this due to this TCR/SMS Registration? Is this something only our Administrator can do so our company to be able to text again through Ring Central? How can I find out if our company has to do this or if we have done this already? This is really an inconvenience to not be able to text our clients or reply to incoming texts anymore.

Susan, yes - TCR is a requirement if businesses want to sent SMS/text messages.
If you believe that you have already completed the registration - then it may be a separate issue.
Happy to help - please DM @Mary-Community_Moderator and she can assist you in exploring further.

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